What Is a Web Accessibility Statement and Its Role in ADA Compliance?
In today’s digital world, accessibility goes beyond ramps and elevators. It’s no longer just about physical spaces. It’s about making sure that websites, apps, and online platforms are open to everyone, including people with disabilities. That’s where a web accessibility statement comes in.
A web accessibility statement is often overlooked, but it plays a big role. It’s a public note on your website that explains your commitment to accessibility. It tells visitors what steps you’ve taken—or are taking—to make sure your digital space is usable by all. Think of it as a promise to your audience that you care about inclusivity and equal access.
When done right, it builds trust, supports ADA compliance, and expands your reach. It’s not just words—it’s proof of action.
What Is a Web Accessibility Statement?
A web accessibility statement is a public declaration, usually posted on a website, that describes an organization’s approach to accessibility in the digital space. It outlines how the site aligns with accessibility standards such as the Web Content Accessibility Guidelines (WCAG) and explains the steps being taken to improve usability for people with disabilities.
In simple terms, it tells users: “We value accessibility, here’s what we’ve done to support it, and here’s how you can reach us if you encounter issues.”
A standard accessibility statement may include:
The accessibility standard or guidelines the organization follows (e.g., WCAG 2.1 AA).
Actions taken to improve accessibility.
Any known limitations the organization is addressing.
Contact details (phone and/or email) for reporting accessibility barriers.
Why is a Web Accessibility Statement Important?
A web accessibility statement is more than just a formality—it’s a vital part of building a fair and inclusive digital presence. Here’s why it matters:
Shows commitment to inclusivity: When visitors see your accessibility statement, they immediately know that you’ve thought about their needs. It’s a simple way to let people with disabilities feel welcomed and valued.
Helps with legal compliance: In the U.S., the ADA (Americans with Disabilities Act) expects businesses to make both physical and digital spaces accessible. Having a statement in place demonstrates that you take these responsibilities seriously.
Builds trust and transparency: An accessibility statement tells users exactly what steps you’ve taken, what tools you use, and how they can report issues. This kind of openness builds confidence in your brand.
Expands your audience: An accessible site reaches more people—period. By showing that you care about accessibility, you open your website to users who might otherwise be excluded.
Supports SEO and usability: Search engines reward websites that are easy to use and structured properly. Accessibility improvements often overlap with SEO best practices, and your statement is a visible sign of those efforts.
At the end of the day, an accessibility statement isn’t just about compliance—it’s about creating a better experience for everyone who visits your site.
The Role of Accessibility Statements in ADA Compliance
When it comes to ADA compliance, having a web accessibility statement isn’t just a nice-to-have—it’s a smart move. It helps show your commitment to accessibility and gives your business a layer of protection while building trust with your audience.
Proof of Effort
One of the biggest benefits of a web accessibility statement is that it shows effort. If your business ever faces an accessibility complaint or lawsuit, a published statement serves as evidence that you’ve acknowledged your responsibilities under the ADA. It demonstrates that you’re aware of the law and are actively working to meet its requirements. This proof of effort can help reduce risk and show that your organization is taking the right steps.
WCAG Compliance as a Benchmark
Most accessibility statements refer to the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard. These guidelines are widely recognized as the benchmark for making websites accessible. By stating that you follow WCAG, you are showing that your website is built around best practices accepted by courts and the Department of Justice. This adds credibility and helps align your digital presence with ADA expectations.
Open to Feedback and Continuous Improvement
ADA compliance isn’t a one-time task. It’s an ongoing process. An accessibility statement provides visitors with a way to share feedback about barriers they encounter. This creates a valuable feedback loop, allowing your team to fix issues quickly and continue improving accessibility over time. It also reassures users that their input matters and that you’re committed to making their experience better.
Promoting Transparency and Good Faith
Transparency is often viewed as a sign of good faith in ADA-related cases. By openly sharing what you’ve already accomplished and what you’re still working on, you demonstrate honesty and accountability. This openness shows that accessibility isn’t just a legal requirement—it’s part of your organization’s culture and values.
Final Thoughts
A web accessibility statement is more than just a line on your website—it’s the foundation of a strong digital accessibility strategy. By publishing one, you set clear intentions, hold yourself accountable, and show a commitment to ongoing improvement.
While the statement itself doesn’t guarantee ADA compliance, it supports your efforts when paired with accessibility audits, user testing that includes people with disabilities, and developer training. Together, these actions build inclusivity, trust, and legal protection.
If your website doesn’t have an accessibility statement yet, now is the time to create one. It’s a small step that makes a big difference—for your users, your brand, and your compliance journey.
