Lake City Bank is one of the largest community banks in Indiana, with deep roots in the markets it serves and a mission built around relationship banking and community investment. For a bank whose identity is defined by serving its neighbors, the discovery that its website and mobile app presented real barriers for customers with disabilities was both a compliance concern and a values concern.


Community banks occupy a unique position in the accessibility landscape: they often serve older populations and rural communities where disability rates are higher, and they carry the trust of customers who have banked with them for decades. An inaccessible digital experience doesn't just create ADA exposure — it risks alienating the very customers a community bank exists to serve.


As ADA Title III enforcement in the banking sector continued to intensify, Lake City Bank needed a trusted partner to audit both its digital platforms, remediate every barrier, and verify the results — ensuring that every customer, regardless of ability, could bank with the same ease and confidence online as they could in a branch.