Slim Chickens is a rapidly expanding fast casual brand with a loyal following built around fresh, hand-breaded chicken tenders and a made-to-order menu that gives guests real choice in every visit. With online ordering now central to how Slim Chickens serves its guests — and with a franchised footprint growing across the US and internationally — the accessibility of the brand's digital ordering experience had become both a compliance priority and a brand imperative.


As ADA Title III enforcement in the restaurant sector accelerated, and as Slim Chickens' digital team evaluated their website and ordering platform, it became clear that customers relying on assistive technologies were encountering real barriers — in the menu, in the customization flow, and in the checkout process. For a brand that prides itself on giving every guest exactly what they want, an inaccessible ordering experience was a direct contradiction of that promise.


Slim Chickens needed a partner who could audit both the brand website and the online ordering flow thoroughly, remediate every barrier completely, and validate the result with real users — ensuring that every guest who wants to order online can do so without friction.