Question 1

What does web accessibility actually mean?

Accepted Answer

Web accessibility means your website works for everyone, including people who are blind, deaf, have limited mobility, or use assistive technologies.

Question 2

Does my business legally need an accessible website?

Accepted Answer

Many businesses are expected to provide accessible digital experiences under laws such as the ADA. Accessibility helps reduce legal risk and ensures equal access for all users.

Question 3

Can't I just use a free accessibility scanner?

Accepted Answer

Automated scanners can identify some accessibility issues, but manual expert testing is needed to uncover barriers that automated tools cannot detect.

Question 4

How long does a web accessibility audit take?

Accepted Answer

Most small to medium-sized websites can be audited within 2 to 4 weeks, while larger and more complex sites may take longer.

Question 5

Can our existing web team fix the accessibility issues you find?

Accepted Answer

Yes. Audit reports provide clear recommendations that your internal developers or agency partners can implement.

Question 6

What is the Accessibility Scorecard?

Accepted Answer

The Accessibility Scorecard is a quick assessment that highlights accessibility strengths, weaknesses, and areas for improvement.

Question 7

Do you work with organizations outside New York?

Accepted Answer

Yes. We work with organizations throughout the United States and internationally.

Portal Support